The bag is beautiful but certainly not a tote as in the name. Very dissatisfied because it was misrepresented in the description, It holds so little it is an occasion bag only. Customer service was not helpful, holding their stand on not returnable even though the bag is misrepresented in the description. It is called a flat tote bag which apparently means we should understand that it will not close when only a phone, small wallet, keys and a lipstick are put in it. If the owner of the company reads this, I would love to hear if and what you carry in this bag. It may help future customers if you change the name and description of the bag to more accurately describe what to expect to use the bag for. If I needed an occasion handbag this would be a gorgeous bag.
It is obvious the craftsmanship and style are top notch but please be careful how snag is named and described. I shop at Nordstrom because I love their customer service, your customer service should strive to be like them. I own a jewelry business we take returns of used jewelry even years later, because I strive to have top notch customer service. Even though your products are beautiful I can’t buy from your website again.