FRIDA FLAT TOTE METALLIC SILVER

The bag is beautiful but certainly not a tote as in the name. Very dissatisfied because it was misrepresented in the description, It holds so little it is an occasion bag only. Customer service was not helpful, holding their stand on not returnable even though the bag is misrepresented in the description. It is called a flat tote bag which apparently means we should understand that it will not close when only a phone, small wallet, keys and a lipstick are put in it. If the owner of the company reads this, I would love to hear if and what you carry in this bag. It may help future customers if you change the name and description of the bag to more accurately describe what to expect to use the bag for. If I needed an occasion handbag this would be a gorgeous bag.
It is obvious the craftsmanship and style are top notch but please be careful how snag is named and described. I shop at Nordstrom because I love their customer service, your customer service should strive to be like them. I own a jewelry business we take returns of used jewelry even years later, because I strive to have top notch customer service. Even though your products are beautiful I can’t buy from your website again.

The first week of sporting my Frida Flat Tote Pebble Black, I received so many positive compliments!, it’s really a nice quality addition to my collection!!

I loved the 3 bags I bought I can’t remember the style names at the moment but your styles are elegant and I appreciate that you are as environmentally conscious as you can be as a company.

I was hoping this could be a daily carry bag (smaller than a tote), but it seems it will not fit much more than for me going out in the evening to dinner and the like. But gorgeous I still love style and color.

It’s unique, just the perfect size and was priced appropriately. I love the BEHNO brand, it my new fave place to purchase unique and quality crafted handbags and wallets.