Revised as of: November 2020

This online purchase information governs purchases made through this website and does not apply to purchases made through independent retailers carrying behno products.

DOMESTIC USA AND INTERNATIONAL RETURNS
We hope you found exactly what you were looking for – and that you will cherish it over the years to come. However, behno would like to ensure your complete satisfaction.

Behno is pleased to provide complimentary return shipping labels for domestic orders over $250. Complimentary return shipping labels are not provided for orders under $250 domestically in the USA or for any international orders.

All sale items or items that are marked down are final sale. These items are not eligible for returns, exchanges or store credit under any circumstances.

Purchases using the promo code THANKS, BEHNO40, and BF2019 are final sale and not eligible for returns, exchanges or store credit under any circumstances. Personal promo codes created to honor 40% off full-priced orders are also final sale. 

If you placed an order within seven (7) days of a product’s price drop, you qualify for a price-adjustment. Please email clientservices@behno.com for assistance.

To begin the return process, request a return within seven (7) days of receiving your order by contacting clientservices@behno.com. If your request is submitted within seven (7) days of receiving your order, a Client Services Specialist will respond with a return authorization number. Please note, return packages must be postmarked no later than seven (7) days from the date you receive your return authorization number.

Merchandise must be returned with original packaging. Merchandise must be unused, unworn and in an unaltered condition. All original tickets must be attached and a copy of your packing list must be enclosed with your return authorization number clearly documented. behno reserves the right to refuse the return of any merchandise that does not meet the above criteria. In such instances, behno will send the product(s) back at the customer’s expense. Refunds will only be issued in the same form as payment and shipping costs are non-refundable. For multiple product orders, we kindly ask that the merchandise be returned in one consolidated package.

Pack your unused merchandise securely and ensure that the return authorization number is indicated on a copy of your invoice.

Once we have received and processed your return, you will be notified by email. Please allow 3-5 business days from the date your return is received by our warehouse for your refund. For an exchange of a product, please follow the return guidelines and place a new order online. Your refund will be processed within 3-5 business days from the date your return is received and your account will be charged once the exchange item has been shipped.

For further assistance please contact us at clientservices@behno.com Monday to Friday. We will get back to you at the earliest.

CHANGES/CANCELLATIONS 
If you wish to cancel or modify your order, please send an email as soon as possible to clientservices@behno.com, and we will make every effort to accommodate your request. However, once an order has been processed there may be a chance that it has left the warehouse for shipment processing and we may be unable to modify or cancel the order for any reason. In this case, please refer to our return policy and return your purchase once you have received it. If you would like to purchase a different product, please visit our website or contact a behno online sales representative by emailing clientservices@behno.com.

Revised as of: August 2020

This online purchase information governs purchases made through this website and does not apply to purchases made through independent retailers carrying behno products.

PRODUCT AVAILABILITY
All products are subject to availability. While we make every effort to only display items that are currently in stock and available to ship, there may be instances from time to time where we run out of stock in an item. Once an order is placed, you will receive a confirmation email. Please note, however, that this confirmation email does not guarantee the availability of the products you selected for purchase. Upon your order being approved and processed for shipment, you will receive a second email containing the details of your order and a tracking number. As necessary, we reserve the right to limit: the quantity of products we supply, supply only part of an order, or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sales promotions. If we are unable to fill your order we will attempt to contact you and if we are unable to contact you, we will treat the order as canceled. Each client may make online purchases of up to five items per style for items that are not a part of a limited-edition sales promotion. If you would like to purchase additional quantities, please contact a behno sales representative at sales@behno.com.

PRICING AND PAYMENT OPTIONS
While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as canceled. Title to any products you order on this website, and risk of loss or damage to products, passes to you on the delivery of the products, provided that we have received payment in full for the products. Prices displayed on the behno website are quoted in U.S. dollars. behno only accepts American Express, Mastercard, and Visa for online purchases. behno also now accepts PayPal. Please note that your credit card will not be charged at the time you submit your order. The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirm stock availability, and your order is ready to be shipped.

Sale items or items marked down cannot be combined with any promo codes. Promo codes cannot be used in combination with other discounts, coupons, promotions, shipping specials or other promo codes. Promo codes cannot be applied to previous purchases. Promo codes have no cash value and may not be redeemed for cash. Promo code value applies only to the product price and does not apply to any taxes. 

SALES TAX 
behno charges state, local and county taxes on online transactions, as required by applicable laws. Duties and taxes are subject to payment depending on country of purchase. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.

REPAIRS
All items are quality controlled and checked for faults before they are shipped to customers. Should you receive an item that is not in perfect condition please contact Client Services immediately.

For all other repair requests or to learn more about our repairs process, please contact clientservices@behno.com. Please note that we can only repair items with a manufacturing defect purchased from www.behno.com. For items purchased through our authorized retailers, please contact the retailer directly for their specific policy.

PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy below. 

ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall behno, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

INDEMNIFICATION
You agree to indemnify, defend and hold harmless behno and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New York City and New York State, USA 10002.

CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

PRIVACY & SECURITY
When you purchase something from www.behno.com, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. If after you opt-in to our site registration or email, and you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by emailing us at info@behno.com. 

DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY
Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

OPT OUT
behno uses one or more companies to place advertisements for our products and services and those of third-parties on our Site and third-party sites. Cookies and other technologies such as Web beacons or tags are used to measure the effectiveness of our ads and to determine the display of content and advertising to you based on your interests both on our site, as well as on third- party sites where you may visit. To support this interest-based advertising solution, we, and companies who we have contracted with, may use anonymous information about your visits to our and other Web sites. The information collected and used by this process is always anonymous, and does not enable any third-party to identify you individually.

Although it is our hope that you find the display of advertising to you based on your anonymous interests valuable, if you would prefer not to participate in the services offered through these solutions, you can always opt-out of this activity by visiting the Network Advertising Initiative (NAI) website by clicking http://www.networkadvertising.org/managing/opt_out.asp.

AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

CHANGES TO OUR PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Revised as of: August 2020

This online purchase information governs purchases made through this website and does not apply to purchases made through independent retailers carrying behno products.

DOMESTIC USA AND INTERNATIONAL RETURNS
We hope you found exactly what you were looking for – and that you will cherish it over the years to come. However, behno would like to ensure your complete satisfaction.

Behno is pleased to provide complimentary return shipping labels for domestic orders over $250. Complimentary return shipping labels are not provided for orders under $250 domestically in the USA or for any international orders.

All sale items or items that are marked down are final sale. These items are not eligible for returns, exchanges or store credit under any circumstances.

Purchases using the promo code THANKS, BEHNO40, and BF2019 are final sale and not eligible for returns, exchanges or store credit under any circumstances. Personal promo codes created to honor 40% off full-priced orders are also final sale. 

To begin the return process, request a return within seven (7) days of receiving your order by contacting clientservices@behno.com. If your request is submitted within seven (7) days of receiving your order, a Client Services Specialist will respond with a return authorization number. Please note, return packages must be postmarked no later than seven (7) days from the date you receive your return authorization number.

Merchandise must be returned with original packaging. Merchandise must be unused, unworn and in an unaltered condition. All original tickets must be attached and a copy of your packing list must be enclosed with your return authorization number clearly documented. behno reserves the right to refuse the return of any merchandise that does not meet the above criteria. In such instances, behno will send the product(s) back at the customer’s expense. Refunds will only be issued in the same form as payment and shipping costs are non-refundable. For multiple product orders, we kindly ask that the merchandise be returned in one consolidated package.

Pack your unused merchandise securely and ensure that the return authorization number is indicated on a copy of your invoice.

Once we have received and processed your return, you will be notified by email. Please allow 3-5 business days from the date your return is received by our warehouse for your refund. For an exchange of a product, please follow the return guidelines and place a new order online. Your refund will be processed within 3-5 business days from the date your return is received and your account will be charged once the exchange item has been shipped.

For further assistance please contact us at clientservices@behno.com Monday to Friday. We will get back to you at the earliest.

CHANGES/CANCELLATIONS 
If you wish to cancel or modify your order, please send an email as soon as possible to clientservices@behno.com, and we will make every effort to accommodate your request. However, once an order has been processed there may be a chance that it has left the warehouse for shipment processing and we may be unable to modify or cancel the order for any reason. In this case, please refer to our return policy and return your purchase once you have received it. If you would like to purchase a different product, please visit our website or contact a behno online sales representative by emailing clientservices@behno.com.

Revised as of: August 2020

This online purchase information governs purchases made through this website and does not apply to purchases made through independent retailers carrying behno products.

DOMESTIC USA AND INTERNATIONAL RETURNS
We hope you found exactly what you were looking for – and that you will cherish it over the years to come. However, behno would like to ensure your complete satisfaction.

Behno is pleased to provide complimentary return shipping labels for domestic orders over $250. Complimentary return shipping labels are not provided for orders under $250 domestically in the USA or for any international orders.

All sale items or items that are marked down are final sale. These items are not eligible for returns, exchanges or store credit under any circumstances. Purchases using the promo code THANKS and BF2019 are final sale and not eligible for returns, exchanges or store credit under any circumstances. Purchases using the promo code BEHNO40 are eligible for exchanges.

In light of our June 2020 fund redistribution efforts where 40% of full-priced orders will be returned back to customers, all sales will be eligible for exchange only. Personal promo codes created to honor 40% off full-priced orders are also final sale. 

To begin the return process, request a return within seven (7) days of receiving your order by contacting clientservices@behno.com. If your request is submitted within seven (7) days of receiving your order, a Client Services Specialist will respond with a return authorization number. Please note, return packages must be postmarked no later than seven (7) days from the date you receive your return authorization number.

Merchandise must be returned with original packaging. Merchandise must be unused, unworn and in an unaltered condition. All original tickets must be attached and a copy of your packing list must be enclosed with your return authorization number clearly documented. behno reserves the right to refuse the return of any merchandise that does not meet the above criteria. In such instances, behno will send the product(s) back at the customer’s expense. Refunds will only be issued in the same form as payment and shipping costs are non-refundable. For multiple product orders, we kindly ask that the merchandise be returned in one consolidated package.

Pack your unused merchandise securely and ensure that the return authorization number is indicated on a copy of your invoice.

Once we have received and processed your return, you will be notified by email. Please allow 3-5 business days from the date your return is received by our warehouse for your refund. For an exchange of a product, please follow the return guidelines and place a new order online. Your refund will be processed within 3-5 business days from the date your return is received and your account will be charged once the exchange item has been shipped.

For further assistance please contact us at clientservices@behno.com Monday to Friday. We will get back to you at the earliest.

CHANGES/CANCELLATIONS 
If you wish to cancel or modify your order, please send an email as soon as possible to clientservices@behno.com, and we will make every effort to accommodate your request. However, once an order has been processed there may be a chance that it has left the warehouse for shipment processing and we may be unable to modify or cancel the order for any reason. In this case, please refer to our return policy and return your purchase once you have received it. If you would like to purchase a different product, please visit our website or contact a behno online sales representative by emailing clientservices@behno.com.